How can we help you?
Find answers to common questions, troubleshooting guides, and contact our support team for personalised assistance.
Browse Help Topics
Account & Billing
How do I reset my password?
To reset your password, click on the "Sign In" button at the top right of the page, then select "Forgot Password". Enter your email address and we'll send you a link to create a new password. If you don't receive the email within 10 minutes, check your spam folder.
How do I update my payment information?
You can update your payment information by going to your Account Settings, selecting "Billing", and then "Payment Methods". From there, you can add, remove, or update your payment details. Changes take effect immediately.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your subscription at any time. Go to your Account Settings, select "Subscription", and choose the plan that best fits your needs. Changes to your plan will be reflected in your next billing cycle.
Privacy & Security
Is my data secure with The Employee Playbook?
Yes, we take data security very seriously. All data is encrypted in transit and at rest. We never share your personal information with third parties without your explicit consent. For more details, please review our Privacy Policy and Security documentation.
How can I control my privacy settings?
You can manage your privacy settings in your Account Settings under the "Privacy" tab. From there, you can control what information is visible, manage communication preferences, and adjust data sharing settings.
What happens to my data if I cancel my subscription?
If you cancel your subscription, your data will be retained for 90 days in case you decide to reactivate your account. After 90 days, your personal data will be permanently deleted from our systems in accordance with our data retention policy.
Technical Support
The website is not loading properly. What should I do?
First, try refreshing the page. If that doesn't work, clear your browser cache and cookies, then try again. If the problem persists, try using a different browser or device. If none of these solutions work, please contact our support team with details about the issue.
Is there a mobile app available?
Currently, we don't have a dedicated mobile app, but our website is fully optimised for mobile browsers. You can access all features through your mobile browser, and the experience is designed to be just as smooth as on desktop.
Which browsers are supported?
We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser updated to the latest version.
Using The Playbook
What's the difference between The Toolkit and The Shift?
The Toolkit provides practical resources and frameworks for immediate workplace challenges. The Shift is a more comprehensive transformation programme that helps you develop long-term strategic leadership capabilities. While The Toolkit helps you solve specific problems, The Shift helps you become the kind of person who doesn't encounter those problems in the first place.
How do I access The Coach feature?
The Coach is available to all subscribers. Simply navigate to "The Coach" section from the main menu. If you're facing an urgent workplace situation, The Coach provides immediate guidance and strategies to help you navigate challenging circumstances with confidence.
Can I use The Playbook on multiple devices?
Yes, you can access your account from any device with an internet connection. Simply sign in with your credentials, and all your progress and saved content will be synchronised across devices.
Subscription & Plans
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period. To cancel, go to your Account Settings, select "Subscription", and click "Cancel Subscription". You can restart your subscription at any time.
Do you offer refunds?
We offer a 14-day money-back guarantee for new subscribers. If you're not satisfied with our service within the first 14 days of your subscription, you can request a full refund. After 14 days, we don't typically offer refunds, but we're always happy to help resolve any issues you might be experiencing.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. We're working on adding more payment options in the future.
General Questions
How often is new content added?
We regularly update our content with new frameworks, strategies, and resources. Most sections receive updates monthly, and we're constantly working on new features based on user feedback and the evolving workplace landscape.
Can I suggest new features or content?
Absolutely! We value user feedback and are always looking for ways to improve. You can submit feature requests or content suggestions through our contact form or by emailing suggestions@employeeplaybook.com.
Do you offer corporate or team subscriptions?
Yes, we offer corporate subscriptions for organisations looking to provide The Employee Playbook to their teams. Please contact our sales team at corporate@employeeplaybook.com for pricing and implementation details.
Frequently Asked Questions
Quick answers to the most common questions we receive
To reset your password, click on the "Sign In" button at the top right of the page, then select "Forgot Password". Enter your email address and we'll send you a link to create a new password. If you don't receive the email within 10 minutes, check your spam folder.
Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period. To cancel, go to your Account Settings, select "Subscription", and click "Cancel Subscription". You can restart your subscription at any time.
The Toolkit provides practical resources and frameworks for immediate workplace challenges. The Shift is a more comprehensive transformation programme that helps you develop long-term strategic leadership capabilities. While The Toolkit helps you solve specific problems, The Shift helps you become the kind of person who doesn't encounter those problems in the first place.
Yes, we take data security very seriously. All data is encrypted in transit and at rest. We never share your personal information with third parties without your explicit consent. For more details, please review our Privacy Policy and Security documentation.
The Coach is available to all subscribers. Simply navigate to "The Coach" section from the main menu. If you're facing an urgent workplace situation, The Coach provides immediate guidance and strategies to help you navigate challenging circumstances with confidence.
For specific workplace situations, we recommend starting with The Coach, which is designed to provide immediate guidance. If you need more personalised assistance, you can contact our support team through the form below. We aim to respond to all enquiries within 24 hours.
Still need help?
Our support team is here to assist you with any questions or issues you might have. We're committed to providing timely and helpful responses.
Email Us
support@employeeplaybook.com
Live Chat
Available Monday-Friday, 9am-6pm GMT
Response Time
We aim to respond within 24 hours
We're Here to Help
At The Employee Playbook, we're committed to providing you with the support you need to navigate workplace challenges with confidence and clarity.